Warranty

LIFETIME WARRANTY MATTRESS WARRANTY POLICY

This Warranty extends to mattresses sold by True Mattress. Replaced or repaired Mattresses are subject to the same Warranty as the original Mattress. For example, if you obtain a replaced or repaired Mattress the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress. Mattresses must be physically located in the contiguous United States, Alaska, and Hawaii to be eligible for return and/or warranty claims.

THE FOLLOWING DEFECTS ARE COVERED:

– Deterioration causing the Mattress to have a visible indentation greater than one and one-half inches (1.5”) that is not associated with an indentation or sag resulting from an improper or unsupportive foundation or bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and any user(s).

– Any physical flaw in the Mattress that causes the foam material to evidence degradation, split or crack, despite normal usage and proper handling.

– Any manufacturing defect in the assembly of the Mattress cover.

THIS MATTRESS WARRANTY DOES NOT COVER:

– Any Mattress that has had the cover removed for any reason (removing the Mattress cover will void this warranty);

– Any damage to the Mattress due to environmental causes;

– Any Mattress that has been subject to misuse, neglect, accident or used in violation of instructions, including, without limitation, instructions to place the Mattress on a proper bed frame;

– A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress;

– Comfort preference;

– Defects caused by physical abuse or damage to the structure and/or cover material of the Mattress, including, without limitation, burns, cuts, tears, liquid damage, or stains;

WARRANTY REMEDY:

In the event of a Defect (as defined above), True Mattress’s sole liability and your sole remedies under this Warranty will be:

For the first 10 years of ownership, we will replace your mattress with a brand-new mattress of equal or greater value at no charge to you. The only charge you will incur will be the transportation costs of each way, which charges will be waived if a Defect is confirmed to exist by True Mattress.