Refund and Returns Policy

Refunds

Refunds will be issued in the form of the original payment or a store credit voucher. If you purchased a product using an offer code, the dollar value of the offer code will not be refunded or credited back if any or all products are returned.

Promotional Items Included With Mattress Purchase: The value of all promotional items included in your mattress purchase will not be deducted from the total value of the mattress return. Due to the nature of our promotional products, we cannot physically receive opened and/or used products; however, if your promotional items are used and/or opened and you do not want them, you may donate or dispose of them at your preference and convenience. We currently accept returns of unopened promotional products at this time.

Unless a product exchange is requested due to a manufacturing defect or warranty claim, exchanges are processed as return and refund requests as described herein. After returning the product to be exchanged, you may place an order for the replacement product. You may only request one exchange. No refunds will be given for shipping fees.

If you wish to return any products you purchased from us, don’t hesitate to get in touch with Customer Service. Once the products have been returned and if such products fulfill the terms and conditions herein, you will be refunded the entire amount paid for such products less the value of (i) any offer code or other discounts, (ii) any included promotional products and (iii) fees for shipping.